{"id":303,"date":"2025-11-04T08:16:56","date_gmt":"2025-11-04T06:16:56","guid":{"rendered":"https:\/\/kgaswanecountrylodge.net\/?page_id=303"},"modified":"2025-12-08T09:09:54","modified_gmt":"2025-12-08T07:09:54","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/kgaswanecountrylodge.net\/?page_id=303","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"303\" class=\"elementor elementor-303\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c58c9 e-con-full e-flex e-con e-parent\" data-id=\"91c58c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-023f582 elementor-widget elementor-widget-shortcode\" data-id=\"023f582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"158\" class=\"elementor elementor-158\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b00ebc e-con-full e-flex e-con e-parent\" data-id=\"1b00ebc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-44b077c e-con-full e-flex e-con e-child\" data-id=\"44b077c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f7c55 elementor-widget elementor-widget-maxmegamenu\" data-id=\"c6f7c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"maxmegamenu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"mega-menu-wrap-menu-1\" class=\"mega-menu-wrap\"><div class=\"mega-menu-toggle\"><div class=\"mega-toggle-blocks-left\"><\/div><div class=\"mega-toggle-blocks-center\"><\/div><div 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data-mobile-direction=\"vertical\" data-hover-intent-timeout=\"300\" data-hover-intent-interval=\"100\"><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-home mega-align-bottom-left mega-menu-flyout mega-menu-item-23\" id=\"mega-menu-item-23\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/\">Home<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-551\" id=\"mega-menu-item-551\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-551\">Facilities and Accommodation<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-551'>\n<li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-553\" id=\"mega-menu-item-553\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=552\">Accommodation Blocks<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-648\" id=\"mega-menu-item-648\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=647\">Event and Conference Venues<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-693\" id=\"mega-menu-item-693\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=692\">Dining and Leisure Facilities<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-790\" id=\"mega-menu-item-790\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=789\">Spa<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-835\" id=\"mega-menu-item-835\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-835\">Rooms<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-835'>\n<li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-818\" id=\"mega-menu-item-818\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=817\">Deluxe Room<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-824\" id=\"mega-menu-item-824\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=823\">Executive Room<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-830\" id=\"mega-menu-item-830\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=829\">Standard Room<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-837\" id=\"mega-menu-item-837\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=836\">Legae 2 Bedroom House<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-align-bottom-left mega-menu-flyout mega-menu-item-523\" id=\"mega-menu-item-523\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=522\">Gallery<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-302\" id=\"mega-menu-item-302\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-302\">Policies<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-302'>\n<li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-304\" id=\"mega-menu-item-304\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=303\">Cancellation Policy<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-307\" id=\"mega-menu-item-307\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=306\">Privacy Policy<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-align-bottom-left mega-menu-flyout mega-menu-item-245\" id=\"mega-menu-item-245\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=244\">Contact Us<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-1040\" id=\"mega-menu-item-1040\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-1040\">Bookings<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-1040'>\n<li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-1042\" id=\"mega-menu-item-1042\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=1041\">Quotation Form<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-294\" id=\"mega-menu-item-294\"><a class=\"mega-menu-link\" href=\"https:\/\/kgaswanecountrylodge.net\/?page_id=293\">Bookings Form<\/a><\/li><\/ul>\n<\/li><\/ul><button aria-controls=\"mega-menu-menu-1\" aria-label=\"Close\" class='mega-close'><\/button><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f622f91 e-con-full e-flex e-con e-child\" data-id=\"f622f91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4fcd85a e-grid e-con-full e-con e-child\" data-id=\"4fcd85a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03f98ea elementor-widget elementor-widget-image\" data-id=\"03f98ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"584\" height=\"180\" src=\"https:\/\/kgaswanecountrylodge.net\/wp-content\/uploads\/2025\/10\/logo.png\" class=\"attachment-large size-large wp-image-26\" alt=\"\" srcset=\"https:\/\/kgaswanecountrylodge.net\/wp-content\/uploads\/2025\/10\/logo.png 584w, https:\/\/kgaswanecountrylodge.net\/wp-content\/uploads\/2025\/10\/logo-300x92.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8ae753 e-flex e-con-boxed e-con e-parent\" data-id=\"c8ae753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c512ae1 elementor-widget elementor-widget-text-editor\" data-id=\"c512ae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please Note: <br>Policy available on request.<\/p>\n<p><strong>PLEASE NOTE: As per the South Africa\u2019s Immigration Act of 2012. All GUESTS will be required to provide proof of identification (photo identity document \/ passport) upon check in.<\/strong> <\/p>\n<p><strong>1. RATES:<\/strong> <br>1.1 The rates quoted are in South African Rand and includes VAT and Tourism Levy. <br>1.2 Rates are quoted on per room basis unless otherwise indicated <br>1.3 Rates quoted are only commissionable to agents, terms and conditions apply. <br>1.4 Rates are subject to change without prior notice. <\/p>\n<p><strong>2. RESERVATIONS:<\/strong> <br>2.1 Reservations will only be confirmed with 50% prepayment\/Order\/approved credit facility. <br>Children Policy: <br>An infant of five and younger, sharing the same room with his\/her parents will be accommodated for free. (We have extra single beds or mattress, issued on first <br>come first serve basis.) <br>Parents making use of the separate other room for their infants of twelve and younger will be charged 70% of the standard room rate <\/p>\n<p><strong>3. ROOMING LISTS \u2013 GROUPS:<\/strong> <br>3.1. Thirty (30) days prior to a group\u2019s arrival, a preliminary rooming list of the rooms is required for the group and an option on rooms to be kept. <br>3.2. Fifteen (15) days prior to a group\u2019s arrival, a final rooming list to be sent to Kgaswane Country Lodge and rooms not required are to be released without any cancellation charges <br>3.3. Failure to comply with the above-mentioned terms may result in unconditional cancellation of the reservation. <\/p>\n<p><strong>4. CANCELLATION POLICY:<\/strong> <br>4.1. Individual bookings cancelled or amended 5 to 3 days prior to arrival will incur a cancellation fee equal to 50% of total accommodation amount. <br>4.2. Individual bookings cancelled or amended 2 to 0 days prior to arrival will incur a cancellation fee equal to 100% of total accommodation amount. <br>4.3. Group bookings cancelled or amended 28 to 21 days prior to arrival will incur a cancellation fee equal to 60% of total accommodation amount. <br>4.4. Group bookings cancelled or amended 20 to 13 days prior to arrival will incur a cancellation fee equal to75% of total accommodation amount <br>4.5. Group bookings cancelled or amended 12 to 0 days prior to arrival will incur a cancellation fee equal to 100% of total accommodation amount. <br>4.6 Group booking cancelled or amended during occupancy will not be refundable unless a formal notice of at least 14 working days is served, only maximum of 10 days is refundable. <\/p>\n<p><strong>5. PAYMENT:<\/strong><br>5.1. 50% deposit required to confirm\/reserve booking. <br>5.2. Deposits must be made at least 7 days before the arrival date. (Or as arranged) <br>5.3. Please use your Quotation Number as reference for EFT payments <br>5.4. The balance payable on arrival. <br>Failure to comply with the terms of payment will result in Kgaswane Country Lodge having the right to cancel and\/or amend any reservation and It will not be held responsible for any loss or consequential loss resulting from the afore-going. <\/p>\n<p>We look forward to welcoming you to Kgaswane Country Lodge and wish you a safe and pleasant journey. <\/p>\n<p>Yours sincerely, <\/p>\n<p>Management <br>Kgaswane Country Lodge <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Please Note: Policy available on request. PLEASE NOTE: As per the South Africa\u2019s Immigration Act of 2012. All GUESTS will be required to provide proof of identification (photo identity document \/ passport) upon check in. 1. RATES: 1.1 The rates quoted are in South African Rand and includes VAT and Tourism Levy. 1.2 Rates are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"class_list":["post-303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/pages\/303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=303"}],"version-history":[{"count":13,"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/pages\/303\/revisions"}],"predecessor-version":[{"id":985,"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=\/wp\/v2\/pages\/303\/revisions\/985"}],"wp:attachment":[{"href":"https:\/\/kgaswanecountrylodge.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}